Midland Van Lines

INTENTIONAL SCAMMERS & FRAUDSTERS! RUN FORREST RUN!

I spoke with Steven Grauf on 12/04/24 and gave him the exact size of my storage unit, which I even pulled up from my email and told him was 10x15x8 and almost full to the brim. He intentionally removed 1 from the 15 and wrote 10x5x8. We agreed on $2,382.51 total to move all my stuff from the above unit from Houston, TX, to Tampa, FL. Immediately after they pulled the $982.56 deposit he demanded, Steven stopped picking up my calls and never responded to my texts. Meanwhile, he told me that he was my account manager, that I should call or text him if I have any questions. Today, 12/12/24, a Gary called me and said he's a quality assurance guy from Midland Van Lines and wants to take inventory of my items they'll be moving. I said okay. After I answered all his questions [the same things I previously told Steven], Gary told me that my bill is now $4840.90, and that the bill of lading I signed said that my storage unit is 10x5x8! That I have to pay him another $1,300 deposit [on top of the deposit I previously paid]. When I requested that he should refund me my hard-earned $982.56, he told me no refunds. The next thing, I got a text from him and from Steven's line saying that they have canceled my scheduled service and won't refund me. I am raging in anger right now because these were the same things Steven told me that other moving companies do to folks, and he even advised me to block anyone else that calls me from other moving companies. Steven hurled my ass to sign the bill of lading while he held me over the phone and told me that if I don't sign right away, I will lose the slot, and I won't get scheduled. That they typically don't have any space for a move within 2-3 weeks timeframe, that I was very lucky something popped up and that he needs me to sign and pay immediately to secure the spot, and that it only takes a few seconds to sign. When I told him that I really need to read the contract before signing, Steven told me that I don't need to read the whole document before signing and that I will lose the chances of being moved on December 15th as planned, that I should use my phone and sign on their eSignature platform via the email he sent to me already. Hence, I signed it. Steven never told me that my deposit is non-refundable and that they'll jack up my bill 2 days before my moving date! Why didn’t they perform the quality assurance before deducting money from my bank account? What wasn’t the quality assurance done right after the initial paperwork was completed? Why wait until 2 days to my moving date to come up with a story that my bill is now $4840.90? Worse off, immediately I requested a refund from Gary went into their back office and inflated my bill on all the quotes Steven emailed me on Dec 4th & 5th. Now, Gary is telling me that the fine print on the document I signed says non-refundable! WORSE OFF, Gary refused to release the voice recording of the conversations between Steven and I. This was and still is a master-planned scam! TO MIDLAND VAN LINES, REFUND MY MONEY BACK TO MY ORIGINAL FORM OF PAYMENT, ASAP!

Move size: 1 Bedroom Home Service cost: $2383

This company has been horrible to work with. I spent a very long time on the phone with Adrian who as I listed exactly what items I had to a T. He gave me the quote and ensured me that my quote would be very close to what he quoted. That was not the case. I had to leave multiple items behind because of he quote was almost double when the movers arrived. When my things finally did arrive they were damaged. They thing brought in things that were not even my items. I guess that is where my missing items went as well. The mover then set all my boxes in one room and did not set up anything for me. I was directed to the service manager Daniella who was suppose to help me with these issues and sent me an email to make a claim. She has been extremely rude and unprofessional. I have called to check back on these issues to be told by her that their are other customers. I asked if she could sent me the claim email again and she put me on hold for 30 minutes. She has only made excuses and I still have not even been able to make a claim. Avoid this company at all costs.

Move size: 1 Bedroom Home Service cost: $3844

I’ve been looking for a good moving company that can transport my household goods for over 2 years. I frequently move and every past moving experience has been awful for me, that is until my good friend suggested I move with midland. Midland has been nothing but professional during my move and their team took great care of me and my wife. All of our items arrived in the same perfect condition and we couldn't be more appreciative to have found a company like Midland. We highly recommend them to anyone looking to move especially from state to state. Thank you Dominique for your amazing customer service and expertise.

Move size: 3 Bedroom Home Service cost: $2000

They gave me one estimate of $3600 to move from Colorado to Connecticut and instantly it became $5700 when they got to my house. This is after I actually sold three giant items out of what they based the estimate based on. So less cubic feet should've been a lot less money, not $2,100 over what they quoted. It's been a month since I've been here, and Daniella from customer service is not calling back. Each time I call she insists that she called and left me a message. She was supposed to look at the "bill of lading" since I signed it, that's what she'll go by.

I insisted when they got there that there's no way for me to measure cubic feet or confirm it. If I want to move, I better sign it.

It's all a lie.

They broke my furniture. Broke expensive dishes. The guy that delivered the furniture in CT yelled at me, and I'm pretty sure he is the one that hit my car when I saw it after they left.

Do yourself a favor, DON'T USE THEM. Liars.

Move size: 1 Bedroom Home Service cost: $5700

Do not use this moving company! They claimed to be Veteran owned and operated, and claim to not use Subcontractors. All not true. They quoted us a fair price and once the Subcontractor came he wanted an additional $4,000. I called the office to let them know what was happening and that I couldn’t pay the additional amount, they said they would keep my deposit since I signed a contract. The mover ended up taking way fewer items than we contracted for and then charged us an additional $300 saying that our items were “ bulky”! Our contract clearly states that no additional fees would be added. Upon final delivery to our new location which took about 1 month, they demanded CASH only and said the amount we owed was more than the balance we had on the invoice. They did not process our credit card deposit and then wanted only cash along with the balance. The movers who were from Ukraine, would not unload 1 piece of furniture until we gave them CASH only! This is a very deceptive and unfair company! My furniture, which cost over $10,000 was damaged by the movers. Midland Vanlines has an online claim dispute pathway of which I submitted my claim for damaged furniture and the extra charges. I submitted pictures and receipts of my furniture costs. I received an email saying they were glad to settle my dispute for $75.00. What a complete disgrace! This amount is not even close to the weight of my furniture for which I was insured at .60 per pound! This company clearly needs to be investigated.

Move size: Partial Move Service cost: $5000

While my experience with Midland Van Lines had some hiccups, I must say they impressed me with their commitment to resolving issues promptly. The initial quote was competitive, and the communication leading up to the move was satisfactory. However, on moving day, there was a slight delay in the arrival of the crew due to unforeseen circumstances.

Once the team arrived, they worked efficiently to pack and load my belongings. Unfortunately, there was a minor mishap with one of my furniture items during transit. I immediately contacted Midland Van Lines to express my concern, and to their credit, they addressed the issue promptly and professionally. They took responsibility for the damage, and the claims process was surprisingly smooth.

What sets Midland Van Lines apart is their dedication to customer satisfaction. The customer service team was responsive and understanding, and they went above and beyond to make things right. The compensation for the damaged item was fair and timely. While the move had its challenges, I appreciate the transparency, accountability, and the effort Midland Van Lines put into resolving the issues.

In the end, despite the initial setbacks, I can confidently recommend Midland Van Lines for their integrity and commitment to making things right when challenges arise. They turned what could have been a negative experience into one that demonstrated their reliability and customer-focused approach.

Move size: 2 Bedroom Home Service cost: $2000

Midland Van Lines is the worst company to work with.

We were told by James that Midland was family & veteran owned. James had also given an guaranteed delivery date of August 5th to my family. All my lifelong belongings and everything important to us had not shown up. I called Midland several times, and never had anyone pick up the phone. Dominique had finally answered but she was very rude and seemed agitated, she didn't listen to anything we had to say and numerously cut us off and told us our guaranteed delivery date was a typo and regardless of it being a signed contract, that she can't help us and went to hang up the phone. After multiple calls and emails, we were told stuff would be delivered to Virginia on either August 27, or August 28th. Many of our family members changed their plans for the week so our mother could find the first flight out Virginia and help out with the move. It is the night of the 28th and we are now being told our belongings never left, and that we will be getting them A WEEK from now. We have been lied to and deceived by this company and their antics.

This is costing us thousands of dollars for our family. Midland will ignore calls and be rude towards you for no reason. DO NOT use this company.

Move size: 1 Bedroom Home Service cost: $4800